Field Service App — Last updated: 22 June 2026
This Privacy Policy describes how d365.Global (“we”, “us”, or “our”) collects, uses, and shares information when you use the Field Service mobile application (“the App”). The App is a workforce management tool used by authorised field service technicians to manage work orders, record job activity, and communicate with the operations team.
When you sign in with your Microsoft account, we collect your name, email address, and account ID via Microsoft Entra ID (Azure AD) OAuth. This information is used to authenticate you and associate your activity with your technician profile.
The App collects your precise GPS location (latitude and longitude) continuously while you are on shift, including when the App is running in the background. Location data is used for technician tracking, geofencing against work order bookings, and proximity detection. Location records are stored in Microsoft Dynamics 365 Field Service and are linked to your technician account.
The App allows you to capture photos using your device camera for the purpose of documenting maintenance work, asset conditions, and inspection findings. Photos are uploaded to Microsoft SharePoint and linked to the relevant work order and your account. The App may also access your device photo library if you choose to attach an existing image.
A push notification token unique to your device is registered with our backend to enable delivery of job assignment notifications and operational alerts. This token is linked to your account.
We use Sentry to collect crash reports, error logs, and performance metrics. This data helps us diagnose issues and improve the App. Sentry may collect your user ID, IP address, device information, and session replay data (a recording of your in-app interactions). Session replays are collected for approximately 10% of sessions and 100% of sessions in which an error occurs. Sentry is configured with sendDefaultPii: true, meaning personally identifiable information may be included in diagnostic reports. Sentry data is stored on EU-based servers operated by Sentry (sentry.io).
Sentry (sentry.io)
Crash reporting, error monitoring, performance tracking, and session replay. Data stored in the EU.
sentry.io/privacyExpo (expo.dev)
Push notification delivery service. Device push tokens are transmitted to Expo's servers to route notifications to your device.
expo.dev/privacyMicrosoft (microsoft.com)
Authentication via Microsoft Entra ID; work order data and photos stored in Microsoft Dynamics 365 and SharePoint.
privacy.microsoft.comWe do not sell your personal data. We do not share your data with advertising networks or data brokers. Data is shared only with the third-party service providers listed above, solely for the purposes described in this policy, and with your employer or organisation as required for field service operations.
Location records, work order data, and photos are retained in accordance with your organisation's data retention policies within Microsoft Dynamics 365. Crash and performance data is retained by Sentry for 90 days by default. Push tokens are removed when you log out or uninstall the App.
Depending on your location, you may have rights under applicable privacy law (including the Australian Privacy Act, GDPR, or similar) to access, correct, or request deletion of your personal data. To exercise these rights, please contact us using the details below.
For privacy-related enquiries, please contact:
d365.Global
privacy@d365.global
© 2026 d365.Global. All rights reserved.